How to Order
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Our system asks you to create an account so that we know where you are and that allows us to quote carriage charges automatically online for customers anywhere in the UK and other European countries*. We have better prices for larger quantities of pockets or higher value orders therefore it is always worth talking to us on the telephone if you are interested in a large order.
You may pay for an order on the website using Visa and MasterCard credit cards and debit cards #. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you pay for your order online using a card payment we may hold back despatch of the order and send a sample of the product before we commit you to taking the whole delivery. We like to feel that our customers are fully aware of what they are buying and we are always keen to answer any questions you may have before you commit. Even before you order, if we feel there is any uncertainty we can usually send materials or product samples.
When your order is received by us you will also receive an email confirmation, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Our normal trading hours are 09.00 - 17.00 (UK time) Monday - Friday.
* For other parts of the World please contact us as and we will be happy to quote prices.
# We do not charge extra for the use of cards. You may also pay by making a transfer to our bank account. We will forward our bank details when required.